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Shipping and CollectionAll orders will be delivered/ready for collection within 7 to 10 working days, unless otherwise specified. Orders are dispatched on weekdays only. Upon dispatch, you will receive courier confirmation and a tracking number via email. Outlying areas may receive orders a day or two later. Please ensure that someone will be available to accept the delivery between 8am and 5pm on the day of delivery. If the courier is unable to get hold of the customer to arrange delivery, NM by Nicole Meyerson will not be held responsible for rescheduling of delivery. Option 1: Courier to your door - Delivery to your home - Anywhere in South Africa - R99 delivery fee Option 2: Collection - Customer to collect from Head Office (Laura Lane Melrose North, Johannesburg). - Customer will be notified when the order is ready for collection, thereafter a time and day will be arranged. - If an order is not collected within 30 working days, the order becomes the property of NM by Nicole Meyerson.
Returns PolicyOur policy for product returns are as follows: 1. Unwanted Products If you have a change of heart and decide that you no longer want the product, the product can be returned as long as: it has not been damaged or used, and has all labels attached; it is not missing any trimmings or add-ons; you get in touch within 1 day from delivery/collection. Unfortunately, no refunds can be processed for unwanted products. Customers will be issued with a gift card to be used exclusively at NM by Nicole Meyerson (gift card valid for 6 months). Product must be couriered at the expense of the customer, or delivered to Head Office in Melrose North, Johannesburg. Once the product has been inspected and the return has been approved, we will issue a gift card with the purchase price (taking into account discount/coupon codes used on original purchase) of the product within 7 days of the return. Please note that products that have been custom-made to customer’s measurements cannot be returned under Section 1 conditions. 2. Wrong Size Products can be exchanged for a different size/colour as long as such variation is available and is selling at the same price as the product originally purchased, and the customer notifies NM by Nicole Meyerson within 7 days of delivery/collection. Please note that the customer is fully-responsible for the courier expenses or can deliver the product to Head Office in Melrose North, Johannesburg. We reserve the right to inspect the product before validating your return, according to Section 1 guidelines. 3. Products not eligible for returns The following products are not eligible for a refund, exchange or credit: gift vouchers; bodysuits; products which have been customised per the customer’s measurements. Earrings 4. Standard Warranty If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. Notification after 2 days of delivery/collection of the product will not be accepted. You can notify NM by Nicole Meyerson by requesting a return via email or Instagram DM, and we will arrange to collect the product from you at no charge. Once we have inspected the product according to our guidelines, and validated your return, we will, at your choice, repair/ replace the product (if such repair/replacement is possible) or issue a gift card with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally issued within 7 days.
SizingSIZING Note: These measurements are based on body measurements and not garment measurements. If you have any further queries about our sizing, we would love to assist you! Send us an email: email@example.com.
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